Return & Exchange Policy

We want you to be completely satisfied with your outdoor furniture. Due to the size and nature of our products, please review this policy carefully.

1. Return & Exchange Window & Conditions

  • Standard Return Window: Eligible items may be returned within 30 days of delivery for a refund, subject to the conditions below.

  • Product Condition: All items must be unused, unassembled, and in original, undamaged packaging with all parts, hardware, and manuals included. Products that have been assembled, used, or removed from packaging cannot be accepted for return due to logistical and hygiene reasons.

2. Return Fees and Restrictions

  • Restocking Fee: A 25% restocking fee will be deducted from the refund amount for all furniture returns (Reclining Chairs, Outdoor Tables).

  • Return Shipping: The customer is responsible for all return shipping costs, including any freight charges. Return shipping for large items can be significant.

  • Final Sale Items: Clearance, custom-order, and "final sale" items cannot be returned.

  • Sunshade Umbrellas: Due to potential setup and exposure, umbrellas are returnable only if the packaging is unopened and the product is unused.

3. The Return Process

  1. Pre-Authorization Required: You must contact our customer service to obtain a Return Merchandise Authorization (RMA) number before shipping any item back. Returns without an RMA will not be accepted.

  2. Packaging: You are responsible for repackaging the item securely in its original manufacturer's packaging.

  3. Shipping: You must arrange and pay for the return shipment using a freight carrier for furniture items. We recommend insuring the shipment.

  4. Refund: After we receive the item and confirm it meets our return conditions, we will process your refund (original purchase price minus the restocking fee) to your original payment method within 14 business days. Original shipping fees are non-refundable.

4. Damaged or Defective Items
Inspect your shipment immediately upon delivery. If items are damaged or defective, you must:

  • Note the damage on the carrier's delivery receipt before the driver leaves.

  • Contact us within 48 hours of delivery with your order number and clear photos/videos of the damage and packaging.
    We will arrange for a replacement part, a full replacement, or a refund at no cost to you.